The GroupLink Advantage

"To serve our representatives with competitive products and pricing while exceeding customer service expectations." - GroupLink Mission Statement

Service

Our customer-based service is truly outstanding, with industry leading turn around times for all aspects of our business. We provide policyholders with timely and accurate billing statements and providers with speedy payments, which results in satisfied customers.

Dental Specialists

2006 marks GroupLink's 23rd anniversary as a marketer and administrator of dental benefits. We have a proven history of success and are very proud of what we have accomplished. We believe in a process of continuous improvement and constantly seek ways to enhance the GroupLink suite of products and services.

Accessibility

Our entire staff and management team is always very accessible and eager to answer your questions. Our claims department is open extended hours to serve you as well. You will be able to access a member of our staff in all departments most times during regular business hours or you will receive a returned phone call in a timely manner.

Satisfaction

We have proven that by combining the skill and knowledge of staff members who truly care with expertise of representatives who also care, we can achieve the highest level of customer service and ultimately, customer satisfaction. Our goal is to have 100% of our customers satisfied with their GroupLink experience.

Plans Underwritten By

Madison National Life Insurance Company (MNL) is a wholly owned subsidiary of Independence Holding Company (NYSE: IHC). IHC has over $1 billion in assets.
MNL has maintained an A.M. Best rating of A-, Excellent for over 25 years.

Plans Administered By

GroupLink performs all of the dental plan administration and customer service on behalf of Madison National Life Insurance Company from their corporate headquarters in Indiananpolis, IN.
GroupLink is also proud to be a member of the IHC Group family of companies.