eHealth, Inc. Privacy Pledge
   

At eHealth Inc., we are strongly committed to protecting your privacy. We urge you to read this notice explaining our online information practices. By visiting www.ehealth.com/eOD, you are accepting the practices described in this Privacy Pledge.


This eHealth, Inc. Privacy Pledge discloses the information privacy practices for eHealth.com/eOD that you are currently visiting.

Throughout the policy, we refer to information that can identify you as a specific individual, such as your name, phone number or email address as "personal information."

  1. We do not sell, trade or give away your personal information to anyone.

  2. We do not disclose your personal information to third parties.

  3. We gather anonymous information about you for our internal purposes, and we may share this anonymous information with third parties.

    • Anonymous information is any information that does not personally identify you, including aggregate demographic information such as the number of visitors to our website from a particular state.

    • We use anonymous information primarily for marketing purposes and to improve the services we offer you.

    • We may use "Cookies," "Clear Gifs," "Internet Protocol" addresses and other monitoring technologies to gather anonymous information. For a more detailed discussion on cookies and clear gifs, please see below.

  4. We protect the confidentiality and security of your personal information.

    • We maintain physical, electronic and procedural safeguards to protect your personal information. For a more detailed discussion of the electronic safeguards on our website, please see below.


  5. We continue to evaluate our efforts to protect your personal information and make every effort to keep your personal information accurate and up to date.

    • If you want to correct or update your contact information, you may contact us by email at eOD@ehealth.com or by mail at Customer Service, 440 East Middlefield Road Mountain View, CA 94043. Additionally, you may update your name, email address and password by clicking on the "My Account" link on this website and signing in using your email address and password.


  6. We will provide notice of changes in our information privacy practices.

    • If we are going to use your personal information in a manner different from that stated at the time of collection, we will notify you via email. You will have a choice as to whether or not we use your personal information in this different manner. In addition, if we make any material changes to our information privacy practices that do not affect the personal information already stored in our database, we will post a prominent notice in the privacy portion of our website notifying users of the change.

  7. This privacy policy applies to this eHealth, Inc. website, and may not apply to other websites that are owned and/or operated by eHealth, Inc.

Additional Information About Privacy and Security for eCommerce On-Demand customers.

Please click on a topic below to get more information about privacy and security for eCommerce On-Demand Customers.



"Cookies" and "Clear Gifs"

"Cookies" are small files that are stored by your web browser to help a particular system recognize you and the pages you visited in a website. Our website uses cookies to make your online experience more convenient. For example, we may use a cookie to store your account information between sessions and to maintain information about the quotes you've requested during your session. Additionally, we may use data from cookies for a variety of internal purposes, such as studying how users navigate our website. We do not collect any personal information from cookies. Further, no other information we collect from cookies can be linked back to your personal information. Most browsers automatically accept cookies, but if you prefer, you can set yours to refuse cookies. Even without a cookie, you can still use most of the features on our website, including obtaining quotes and applying for an insurance policy.

"Clear gifs" are tiny graphics with a unique identifier, similar in function to cookies, that are used to track the online movements of website users. The main difference between the two is that clear gifs are invisible on the page and are much smaller than cookies. We do not collect any personal information from clear gifs. Further, no information we collect from clear gifs can be linked back to your personal information.

We use third party web analytics services to track and analyze anonymous usage and volume statistical information from visitors to help us administer our website, improve our website's performance and to report website traffic. These web analytics services use cookies, clear gifs and other web monitoring technologies to help track visitor behavior on our behalf. These services do not use these technologies to collect any personally identifiable information from website visitors.


Browsers and Internet Security

Any time you enter or provide personal information in our website, we encrypt it using Secure Socket Layer ("SSL") technology. SSL protects information as it crosses the Internet. To support this technology, you need an SSL-capable browser. eHealth recommends using a strong encryption, 128-bit browser such as Microsoft's Internet Explorer 4.01 or higher or Netscape Navigator 4.06 or higher. These browsers will activate SSL automatically whenever you begin shopping for plan on our website and when you return to our website to complete an application.

You can tell if you are visiting a secure area within a website by looking at the symbol on the bottom of your browser screen. If you are using Internet Explorer or Netscape Navigator, you will see either a lock or a key. When the padlock is in the locked position, your session connection is taking place via a secure server.

If you need a strong encryption browser, you can go to the Microsoft website or the Netscape website to download the latest Internet Explorer or Navigator browser. We do not recommend the use of beta browser versions.


Your Password and Other Security Issues

If you are asked to create an account and password, then the password you enter is your private entry key into your account. You should never share it with anyone.

Your password must be between 6-20 digits and/or letters long.

If you forget your password, we can send your password through email (provided that you gave us your email address as your user ID when you created an account on our website) or we can help you retrieve your password by calling us toll free at 1-866-619-1422.


Security Risk of Using Non-Approved Automated Software Applications

For security reasons to guard the safety of your data, access to this website is limited to SSL-capable browsers such as Microsoft's Internet Explorer 4.01 or higher or Netscape Navigator 4.06 or higher. Under no circumstance should you use any software, program, application or any other device to access or log-in to the eHealth website, or to automate the process of obtaining, downloading, transferring or transmitting any content to or from our computer systems, website or proprietary software.


Links to Other Websites

Our website contains links to other websites. Please note that when you click on one of these links you are "clicking" to another website. eHealth is not responsible for the information privacy practices or the content of such websites. We encourage you to read the privacy policies of these linked websites as their information privacy practices may differ from ours.

Last updated: March 26 ,2008

  
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