Technical Support

Industry-class support when you need it

The eCommerce On-Demand support team is committed to keeping your eCommerce site up and functioning smoothly. Since different clients have different needs, three support packages are available with flexible customization options.

	Support Team
	Support Hours (PST)		9am-6pm M-F		9am-6pm M-F		customizable
	24X7 Support Hours for Severity 1 issues
	Upgrades Included
	Email, phone and web support
	Monitoring
	Availability Monitoring						customizable
	Performance Monitoring						customizable
	Support Response Time
	Severity 1 Issues		1 hr		1 hr		customizable
	Severity 2 Issues		4 hrs		4 hrs		customizable
	Severity 3 Issues		1 d		1 d		customizable