eHealthInsurance's Privacy Pledge for Partner and Co-Branded Websites
At eHealthInsurance, we are strongly committed to protecting your privacy. To
serve as your state-licensed insurance agent, we will ask you to provide us
with personal information about you. We will not disclose your personal
information to anyone, except those specifically involved in the referral or
processing of your health insurance quote or application. Additionally, we use
industry-leading technologies to ensure the security and confidentiality of the
personal information you provide us.
have been reviewed by TRUSTe for compliance with TRUSTe's program requirements including transparency,
accountability and choice regarding the collection and use of your personal information. The TRUSTe program
covers only information that is collected through the Web sites (with the URL of either www.ehealthinsurance.com,
www.ehealth.com or www.ehealthmedicare.com) you are currently visiting.and does not cover information that may be
collected through any mobile applications or behind the log in on our website. TRUSTe's mission, as an independent
third party, is to accelerate online trust among consumers and organizations globally through its leading privacy
please contact us at firstname.lastname@example.org. If you are not satisfied with our response you can contact TRUSTe at
Throughout the policy, we refer to information that can identify you as a specific individual, such
as your name, phone number, email address, Social Security number or credit card number, as "personal information." Further, personal information includes any information involving your health or medical history.
- We will not disclose your personal information to anyone, except those specifically involved in the referral or processing of your health insurance quote or application.
- We may be obligated to disclose certain limited personal information to the Partner who specifically referred you to this Co-Branded Site, and with whom we have a written contract to promote the services offered by this Co-Branded Site.
We do not disclose your personal information to any other third parties, unless one of the following limited exceptions applies.
We may be obligated to disclose your contact information, certain limited demographic information (e.g., gender, date of birth, occupation) and certain limited policy information (e.g., the type of policy you purchased) to the referring Partner.
We never disclose any personal information involving your health or medical history to the referring Partner. Further, we do not disclose your social security number or credit card number to the referring Partner.
Insurance Companies, Licensed Agents and authorized HSA Trustees or Administrators.
If you submit an application for an insurance product offered by us, then we will disclose
your personal information to your chosen insurance company to process your application.
If you submit an application for an insurance product offered through an insurance agent
or agency with whom we have associated, then we may disclose your personal
information to that agent or agency to process your requested quote or application. If you
complete an enrollment form for a health savings account ("HSA") offered through an
authorized HSA trustee or administrator with whom we have associated, then we may
disclose your personal information to that trustee or administrator to enroll you in an HSA.
Please be assured that these partners are only allowed to use your personal information
to process your requested quote, application or enrollment form and are contractually
obligated to maintain strict confidentiality.
- Service Providers. We may disclose your personal information to other companies that
help us process or service your insurance application or correspond with you. For
example, we may provide your personal information to a service provider to verify the
validity or credit limit of your credit card. Please be assured that the companies we hire
to process or service your insurance application or correspond with you are not allowed
to use your personal information for their own purposes and are contractually obligated to
maintain strict confidentiality.
- Legal Obligations. We may disclose or report your personal information when we believe,
in good faith, that the disclosure is required or permitted under law, for example, to
cooperate with regulators or law enforcement authorities or to resolve consumer disputes.
Outside of these exceptions, we will not share your personal information with any
other third parties.
We collect personal information in the normal course of business in order to process your insurance application and to serve you better.
We gather anonymous information about you for our internal purposes, and we may
share this anonymous information with third parties.
- Registering with Us. We begin collecting personal information from you when you
register with us. You may register with us through our website by entering your email
address and, if you are creating an account, choosing your password. You may also register with us
through Customer Care Center by providing certain personal or contact information (e.g., email
address, phone number, gender, date of birth) to one of our customer service representatives.
- Applying for Health Insurance and Other Products. If you apply for a health insurance or
other product through our website, we may ask you to provide us with personal
information and/or health information relating to you and any family member who will be
included on your application. This information will be used by your chosen insurance
company, agent or HSA trustee or administrator to process your application. Additionally,
we may ask you to provide us with credit card or bank information, which will be used by
your chosen insurance company or HSA Trustee or Administrator to process your
application or collect any fees associated with your application or insurance premiums
upon approval of your application.
- Providing you with a quote or processing your application. We may use your personal
information to get in touch with you when necessary to process your application or to
provide you with a quote. For example, emails will be sent to you throughout the
application process to inform you of the status of your application and to seek additional
information that is requested as part of the application.
- Customer satisfaction, referrals and other products. We or our wholly-owned subsidiaries
may contact you to survey your satisfaction of our service, refer our products and
services to other people, and/or to inform you of additional products and services. You
may opt out of receiving these additional communications from us by following the opt-out procedures below.
We protect the confidentiality and security of your personal information.
- Anonymous information is any information that does not personally identify you, including
aggregate demographic information such as the number of visitors to our website from a
- We use anonymous information primarily for marketing purposes and to improve the services we offer you.
- We may use "Cookies," "Clear Gifs," "Internet Protocol" addresses and other monitoring technologies to gather anonymous information. For a more detailed discussion on cookies and clear gifs, please see below.
We continue to evaluate our efforts to protect your personal information and make
every effort to keep your personal information accurate and up to date.
- We maintain physical, electronic and procedural safeguards to protect your personal information. For a more detailed discussion of the electronic safeguards on our website, please see below.
We will provide notice of changes in our information privacy practices.
- If your personally identifiable information changes, If you want to correct or update your contact information, you may contact us by email at email@example.com
or by mail at Customer Service, eHealthInsurance.com, 11919 Foundation Place Suite 100 Gold River, CA 95670.
Additionally, you may update your name, email address and password by clicking on the "Sign in" or "My Account" link on this website and
signing in using your email address and password.
- We will retain your information for as long as your account is active or as needed to provide you services. We will retain
and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
- Please note that once your application has been submitted to your chosen health
insurance company, you may have to contact the insurance company directly to update
You may opt out of receiving satisfaction surveys and/or information on additional
products and services from us.
- If we are going to use your personal information in a manner different from that stated at
the time of collection, we will notify you via email. You will have a choice as to whether or
not we use your personal information in this different manner. In addition, if we make any
material changes to our information privacy practices that do not affect the personal
information already stored in our database, we will post a prominent notice in the privacy
portion of our website notifying users of the change.
our information privacy practices.
websites that are owned and/or operated by eHealthInsurance.
- We may contact you to survey your satisfaction of our service and/or to inform you of
additional products and services.
- If you want to opt out of these surveys and/or notices, you may contact us by email at
firstname.lastname@example.org or by mail at Customer Service, eHealthInsurance.com,
11919 Foundation Place Suite 100 Gold River, CA 95670.
- Please note that you will still receive communications from us regarding your insurance
quote, application or policy even if you opt out of receiving our surveys and/or notices of
additional products and services.
Additional Information About Privacy and Security at eHealthInsurance
"Cookies" and "Clear Gifs"
"Cookies" are small files that are stored by your web browser to help a particular system recognize you and
convenient. For example, we may use a cookie to store your account information between sessions and to
maintain information about the quotes you've requested during your session. Additionally, we may use data
from cookies for a variety of internal purposes, such as studying how users navigate our website. We do not
collect any personal information from cookies. Further, no other information we collect from cookies can be
linked back to your personal information. Most browsers automatically accept cookies, but if you prefer, you
including obtaining quotes and applying for an insurance policy.
"Clear gifs" are tiny graphics with a unique identifier, similar in function to cookies, that are used to track the
online movements of website users. The main difference between the two is that clear gifs are invisible on
the page and are much smaller than cookies. We do not collect any personal information from clear gifs.
Further, no information we collect from clear gifs can be linked back to your personal information.
We use third party web analytics services to track and analyze anonymous usage and volume statistical
information from visitors to help us administer our website, analyze trends,improve our website's performance and to report
to help track visitor behavior on our behalf. These services do not use these technologies to collect any
personally identifiable information from website visitors.
Browsers and Internet Security
Any time you enter or provide personal information in our website, we encrypt it using Secure Socket Layer
("SSL") technology. SSL protects information as it crosses the Internet. To support this technology, you
need an SSL-capable browser. eHealthInsurance recommends using a strong encryption, 128-bit browser
such as Microsoft's Internet Explorer 4.01 or higher or Netscape Navigator 4.06 or higher. These browsers
will activate SSL automatically whenever you begin shopping for plan on our website and when you return to
our website to complete an application.
You can tell if you are visiting a secure area within a website by looking at the symbol on the bottom of your
browser screen. If you are using Internet Explorer or Netscape Navigator, you will see either a lock or a key.
When the padlock is in the locked position, your session connection is taking place via a secure server.
If you need a strong encryption browser, you can go to the Microsoft website or the Netscape website to
download the latest Internet Explorer or Navigator browser. We do not recommend the use of beta browser
Your Password and Other Security Issues
The password you enter when you begin an application on our website is your private entry key into your
application. You should never share it with anyone.
Your password must be between 6-20 digits and/or letters long.
If you forget your password, we can send your password through email (provided that you gave us your
email address as your user ID when you created an account on our website) or we can help you retrieve
your password by calling us toll free at 800-977-8860.
Security Risk of Using Non-Approved Automated Software Applications
For security reasons to guard the safety of your data, access to this website is limited to SSL-capable
browsers such as Microsoft's Internet Explorer 4.01 or higher or Netscape Navigator 4.06 or higher. Under
no circumstance should you use any software, program, application or any other device to access or log-in
to the eHealthInsurance website, or to automate the process of obtaining, downloading, transferring or
transmitting any content to or from our computer systems, website or proprietary software.
Links to Other Websites
Our website contains links to other websites. Please note that when you click on one of these links you are
"clicking" to another website. eHealthInsurance is not responsible for the information privacy practices or the
content of such websites. We encourage you to read the privacy policies of these linked websites as their
information privacy practices may differ from ours.
Last updated: February 17, 2006