Capital Blue Cross

Company Overview

Capital BlueCross is a leading health insurer in its region, providing health insurance coverage to nearly one million people in central Pennsylvania and the Lehigh Valley.

Capital BlueCross and its subsidiaries, Capital Advantage Insurance Company® (CAIC) and Keystone Health Plan Central® (KHPC), are committed to making health insurance simple for their customers and members through all the stages of life by offering nationally acclaimed customer service and a full range of innovative benefit programs for groups and individuals at competitive prices. Capital BlueCross received a high honor for its service by ranking "Highest in Member Satisfaction Among Commercial Health Plans in Pennsylvania," according to the J.D. Power and Associates 2010 U.S. Member Health Insurance Plan Study^SM. J.D. Power and Associates.

By establishing a culture of caring, Capital BlueCross constantly strives to do more in order to deliver more for the men, women and children who depend on the company for their health insurance needs. Capital BlueCross has been providing health insurance to the people and communities of central Pennsylvania and the Lehigh Valley for more than 70 years and employs about 2,000 people in the region.

Headquartered in Harrisburg, Pa., Capital BlueCross is an independent licensee of the Blue Cross and Blue Shield Association.

Facts about the Capital BlueCross family of companies:

Founded in: 1938

Number of Employees: 2,000

Description of coverage area: 21 counties in central Pennsylvania and the Lehigh Valley

Membership: Nearly one million

Provider network: Traditional, Comprehensive, PPO, HMO, Medicare Advantage PPO and Medicare Advantage HMO (all through Capital BlueCross and/or its subsidiaries, Capital Advantage Insurance Company^® and Keystone Health Plan Central^® )

Describe any recent awards or accomplishments

Capital BlueCross was recognized by J.D. Power and Associates as having the "Highest Member Satisfaction among Commercial Health Plans in Pennsylvania," according to a 2010 National Health Insurance Plan Study (www.jdpower.com). In addition to being ranked highest in Member Satisfaction, Capital BlueCross ranked highest in the state in network satisfaction among all commercial health plans in Pennsylvania.

Capital BlueCross has received a number of other honors through the year, including:

Voted by community as No. 1 health insurer in York County through Who's Who in Business

Voted by community as No. 1 health insurer in Harrisburg area through Who's Who in Business

Voted by community as No. 1 health insurer in Lancaster County through Who's Who in Business

Voted by community as No. 1 health insurer in the Lehigh Valley through Who's Who in Business

Voted by community as No. 1 health insurer in Berks County through People's Choice\Who's Who in Business

Recipient of the inaugural Allentown Economic Development Corporation Business of the Month Award

Voted by community as Best of the Valley through Lehigh Valley Magazine

Voted by community as Simply the Best health insurer through Harrisburg Magazine

Named on Information Week's list of top 500 information technology innovators in America for 11th straight year

Finalist for the Central Penn Business Journal Best of the Web Award for the Health Care and Insurance category

Received United Way of the Capital Region Pillar Award for donating more than $100,000 to the annual campaign

Named Family Favorite for Best Health Insurance Plan through Journal Publications

Received Blue Cross Blue Shield Association Best in Blue Internal Audit Award

Received second place Blue Cross Blue Shield Association Compliance and Ethics Award

Named a finalist for the URAC Best Practice in Health Care Consumer Empowerment and Protection Award

Received Silver Award in the Newsletter Category for the 7^th annual Service Industry Advertising Awards

Subsidiaries or affiliates

Avalon^SM Insurance Co.^**
Capital Administrative Services Inc.^*
Capital Advantage Insurance Company^*
Consolidated Benefits Inc.^**
Dominion Dental USA Inc.^**
Keystone Health Plan Central®^*

* Independent licensees of the Blue Cross and Blue Shield Association
**These companies do not provide BlueCross products or services

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