Kaiser Permanente of Ohio

Kaiser Permanente

At Kaiser Permanente, everything we do centers around you. As a member, you can work with your primary care physician to develop a personalized plan focusing on wellness and prevention to help you achieve your health goals. You'll also have access to member programs designed to help you be healthy, stay fit, and feel your best.

Kaiser Permanente offers individual and family coverage for individuals who may be: self-employed, working for a company that does not offer a group plan, students or recent graduates who are over age or not covered on a parent's plan, between jobs, waiting for an employer's group coverage to begin, a part-time employee who isn't eligible for group coverage, or an early retiree.

Here are just a few of the advantages we offer our members:

Our commitment that you're in control of your health care decisions

A diverse choice of affordable plans and plan types

Protection when you need it, as well as coverage for routine preventive health care needs

Special services for members only, such as online access to your personal health record, e-mail connection with your doctor's office, online prescription refills, and more

Products and services targeted specifically to individuals, as well as to small, mid-size, and large employers, plus Medicare-eligible individuals

The trust and recognition that comes from decades of service to the communities we serve

Strong, stable financial performance year after year, augmented by our reinvestment of earnings into our care delivery model and our community health programs

Our integrated health care system means that our doctors, nurses, pharmacists, and other health care professionals are all focused on one goal-our patients' well-being. Since the Health Plan is integrated into health care delivery through our hospitals and medical offices, our doctors are empowered to work with you to help you achieve good health.

Overview

Kaiser Permanente, the largest nonprofit health plan in the United States, serves 8.7 million members in nine states and the District of Columbia. Kaiser Permanente is composed of Kaiser Foundation Health Plans (nonprofit, public-benefit corporations), the Permanente Medical Groups (for-profit professional organizations), and Kaiser Foundation Hospitals (a nonprofit, public-benefit corporation). Please note: Kaiser Foundation Hospitals do not operate in every region.

What makes us unique is our integrated model of health care delivery.

We are an integrated health delivery system, which means that we provide and coordinate the entire scope of care for our members, including:

preventive care

well-baby and prenatal care

immunizations

emergency care

screening diagnostics

hospital and medical services

pharmacy services

As a nonprofit health plan, we are driven by the needs of our members rather than the needs of shareholders. We also believe that we have a responsibility to serve the communities in which we operate. Some of our community activities include:

providing assistance to the uninsured and special populations

training new health professionals

introducing new delivery methods into the health care field

developing and sharing better ways of caring for patients

Facts at a Glance

Founded in 1945, Kaiser Permanente is a nonprofit, group-practice health plan with headquarters in Oakland, California. Kaiser Permanente aspires to be the world leader in improving health through high-quality, affordable, integrated health care. We are best known for our strong social purpose, our physicians' responsibility for clinical care, and an enduring cooperation between the Health Plan and our medical groups.

Our membership
We have 8.7 million voluntarily enrolled members, most of whom joined either through their employers or through one of our plans for individuals and families.

States
California, Colorado, Georgia, Hawaii, Maryland, Ohio, Oregon, Virginia, Washington, and the District of Columbia

Local markets
California: Capital, Central, East Bay, Golden Gate, North Bay, South Bay, the Coachella Valley, Inland Empire, metropolitan Los Angeles/West Los Angeles, Orange County, San Diego County, The Valleys, Tri-Central, Western Ventura County
Colorado: Denver, Boulder, (group coverage in Colorado Springs)
Georgia: metropolitan Atlanta
Hawaii: Hawaii, Oahu, Kauai, Maui
Mid-Atlantic States: Baltimore, northern Virginia, Washington, D.C.
Ohio: Akron, Cleveland
Oregon and southern Washington: Portland, Longview-Vancouver, Salem

Medical centers: more than 35
Medical offices: more than 430
Physicians: more than 13,500

Multilingual capabilities
Customer service representatives who speak Spanish are available for members, as are licensed sales representatives for prospective members. Other language capabilities may be available upon request. Multilingual capabilities are also frequently available at our medical offices.

Awards and Recognitions

PHYSICIAN AWARDS
Cleveland Magazine (March 2011). Andrew Altman, MD, Chief of Urology, was recently listed as a "top doctor" in this month's Cleveland Magazine. (Survey was excerpted from the Best Doctors in America 2011-2012 database.)
The Regional President of Kaiser Permanente of Ohio, Ronald Copeland, MD, FACS, is the 2010 recipient of the Dr. Arthur E. Burns Urban Wellness Award. The award acknowledges the extraordinary contribution of urban healthcare professionals who have not only provided high quality care and/or service, but have also utilized their positions as caregivers to passionately, diligently, and effectively advocate for their urban constituencies and empower and mentor their patients and colleagues.
Dr. Ronald Copeland was also awarded a 2011 American Heart Association/American Stroke Association Regional Power Ambassador Award. These are given to community leaders from around the country who play leading roles in helping to promote awareness about stroke prevention throughout the community.
Kaiser Permanente Ohio was honored with the 2008 Lawrence Patient Safety Award. The award was established by Kaiser Permanente's Board of Directors to recognize and honor projects that advance the quality of care and patient safety personified by former Kaiser Permanente President, CEO, and Chairman of the Board, David M. Lawrence, MD.

High marks for Financial Efficiency
According to a 2010 Hewitt Associates analysis of the financial efficiency and plan performance of Kaiser Permanente of Ohio, the Hewitt Health Value Initiative found that Kaiser Permanente is the most cost efficient plan in the Ohio Region1. The Chart below summarizes Kaiser Permanente of Ohio's financial efficiency.

NCQA Excellent Accreditation
Kaiser Permanente of Ohio holds the National Committee for Quality Assurance(NCQA) "Excellent" accreditation ratings for our HMO and Medicare products. The "Excellent" designation places us among the best health plans in the nation in providing quality care and service.

Highest Plan Performance in the Ohio Market
For the entire Ohio region, Kaiser Permanente's Plan Performance Index (PPI) is the highest in the market. It is 7% above the average HMO in the market and 40% better than the all plan average.

NBCH Leader in Ohio
Kaiser Permanente of Ohio annually participates in the National Business Coalition on Health (NBCH), eValue8 survey, which evaluates health plan performance. KPO achieved a first place standing in the 2009 NBCH eValue8 Survey. Kaiser Permanente leads the Northeast Ohio region with a first place overall standing among participating HMOs. KPO also leads the region in four of the seven evaluation areas: Behavioral Health, Chronic Disease Management, Pharmaceutical Management and Prevention & Health Promotion.

Leader in Diabetic Care in NE Ohio
Kaiser Permanente of Ohio scored higher than the region's average in seven out of eight HEDIS comprehensive diabetes care measures.