2. Medical Mutual’s Call Centers even have two national awards for technological advancements:
• Best Justification Award from Baseline Magazine’s Return on Investment Awards
• First Place, Best Use of Technology, Call Center Excellence Awards
Both awards recognized Medical Mutual for innovative enhancements to the Call Centers, including integration of the telephone and computer systems, speech recognition systems, and the Contact Online Reporting System (the system that records and tracks all member inquiries). Simply put, these technological advancements help us provide the fastest and most accurate service for you and your employees.
3. Members also have access to award-winning service online. In fact, the National Committee for Quality Assurance (NCQA) awarded Medical Mutual the Quality Plus Distinction in Member Connections -- an honor that says Medical Mutual uses technology effectively to keep members involved with their healthcare.
4. MedMutual's Web site regularly receives top honors in Web award competitions for its easy navigation, organization and design. Awards include:
• Best Insurance Web Site (Web Marketing Association)
• Standard of Excellence Awards (Web Marketing Association)
• Ultraweb Level 3 Award (Ultraweb Awards)
• #1 health insurance Web site (The Customer Respect Group)
• Silver Award (eHealthcare Leadership Awards)