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Medical Mutual of Ohio

Medical Mutual of Ohio


Medical Mutual is a mutual insurance company that has served Ohioans since 1934. Headquartered in Cleveland, the family of companies has grown to offer group and individual health insurance and group life insurance in multiple states. As a mutual company, Medical Mutual acts in the best interest of its policyholders. Today the Company's 2,500 Ohio-based employees serve 3.9 million customers across all lines of business.

Medical Mutual’s Facts at a Glance


Founded In: 1934, the oldest health insurance company in Ohio
Statewide Offices: Akron, Cincinnati, Cleveland, Columbus, Dayton, Seven Hills, Toledo, Youngstown, Information Systems Facility - Beachwood
Number of Employees: 2,800
Membership: 3.9 million
Group Customers: 31,000
Network: 593 hospitals, 32,000 participating physicians


Medical Mutual’s Awards and Recognitions


1. Our wellness program has grown so successfully that it won a national award. Only 33 companies in the entire country earned the "Best Employers for Healthy Lifestyles" award from the National Business Group on Health. And, Medical Mutual was one of only eight recipients who earned the "Platinum-level" of the award -- the highest honor for employers who commit to combating obesity and promoting a healthy lifestyle for employees.

2. Medical Mutual’s Call Centers even have two national awards for technological advancements:

• Best Justification Award from Baseline Magazine’s Return on Investment Awards
• First Place, Best Use of Technology, Call Center Excellence Awards

Both awards recognized Medical Mutual for innovative enhancements to the Call Centers, including integration of the telephone and computer systems, speech recognition systems, and the Contact Online Reporting System (the system that records and tracks all member inquiries). Simply put, these technological advancements help us provide the fastest and most accurate service for you and your employees.

3. Members also have access to award-winning service online. In fact, the National Committee for Quality Assurance (NCQA) awarded Medical Mutual the Quality Plus Distinction in Member Connections -- an honor that says Medical Mutual uses technology effectively to keep members involved with their healthcare.

4. MedMutual's Web site regularly receives top honors in Web award competitions for its easy navigation, organization and design. Awards include:

• Best Insurance Web Site (Web Marketing Association)
• Standard of Excellence Awards (Web Marketing Association)
• Ultraweb Level 3 Award (Ultraweb Awards)
• #1 health insurance Web site (The Customer Respect Group)
• Silver Award (eHealthcare Leadership Awards)


Medical Mutual’s Subsidiaries


Medical Mutual Services, LLC (MMS), Consumers Life Insurance Company, Carolina Care Plan
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